FAQ’s

Ordering

We have over 5000 tyre specifications listed on our website. The common problem for not finding the tyre is that Customer thinks the “R” on their tyres is the speed rating. The “R” on your tyre means radial. All modern tyres are radial. If you are having difficulty finding the correct tyre choice, please call our free phone number 021 427 9003.
The speed rating can be a T, H, V, ZR, Z, Y or W. The marking is located on the side wall of your tyre after the size and load rating. Example of markings 175/65 R 14 82T or 235/35 ZR 18 94Y

Your tyre order can usually be fitted the next working day but in some cases your tyres can be fitted the same day. Please call 021 427 9003 if you need a same day appointment.

Utyre offers three payment methods:

Credit card:
We accept all the major credit cards – Visa and MasterCard.

EFT:
Once you have selected EFT payment ( Electronic Fund Transfer) you will receive an email at the end of your transaction stating our banking details. All transactions will only be actioned once fund transfer has cleared.

Pay on Fitment:
Once you have selected PoF (Pay on Fitment) and have finalised your transaction on the Utyre site, you will receive a proforma invoice. Payment for this service happens on arrival at your selected locations before fitment.

All online card payments made to Utyre are retrieved via a high-security server. At no point in the transaction does Utyre receive your card details or banking details. It is handled via a separate payment portal company Virtual card services (VCS). The latest encryption methods are used to ensure that your credit card number is kept safe. We use a secure server provided Virtual Card Services one of the RSA leading Internet Payment Companies whose servers handle thousands of secure transactions for leading on-line retailers every day. It is, however, important to note that while information is being transferred between servers there is always a chance of interception and Utyre nor any of our working partner can be held responsible for the interception / theft of such information. We will, however, do our utmost to ensure that this does not happen.

Technical Details

The speed rating is marked on the side of the tyre and indicates the maximum speed at which the tyre can carry the load corresponding with its load index. Example 91V.
“T” rated tyres are designed to carry their load up to 118 MPH
“H” rated tyres are designed to carry their load up to 130MPH
“V” rated tyres are designed to carry their load no faster than 150 MPH
Tyres marked with a “W” and “Y” are designed to go faster than 150 MPH but no faster than 169 & 186 MPH respectively. The “W” & “Y” ratings usually appear with the ZR rating.
The “ZR” rating without a “W” or “Y” indicates 150 MPH.
Even if you do not drive at these speeds, the correct specification is essential in order to comply with the vehicle manufactures recommendation and your insurance policy.

It means a tyre for a 4X4 or “off road” vehicle. When a Customer is searching for a tyre, our advanced Utyre database automatically identifies if the specific search could be a 4X4 tyre. The Customer is prompted with a drop down box asking “Is this tyre for a 4X4?” If the tyre is for a 4X4 vehicle select “Yes” this will ensure that the Customer is only shown 4X4 tyres in the size they require.

RNF indicates that the tyre is reinforced. Reinforced tyres are mostly fitted on to small / light vans, people carriers and some 4X4 vehicles and estate cars. More recently, car manufactures such as Audi, Renault and Saab have been using a new type of reinforced tyre. These tyres are high-performance, low profile tyres and come as original equipment on high-performance cars. The extra load carrying capability gives these tyres more rigidity, enhancing the road holding.

6PR means 6 ply. These are tyres used on light commercial vehicles and are constructed using extra reinforcing called ‘ply.’ Most car tyres are 4ply construction.

8PR means 8 ply. These are tyres used on light commercial vehicles and are constructed using extra steel reinforcing called ‘ply.’ Most car tyres are 4ply construction.

Pricing

All Utyre prices for tyres include on-site fitting, a new rubber valve and wheel balancing. Battery prices include fitting and the disposal of the old battery in an environmentally friendly way.

No, we can dispose of your old tyre(s) at no extra cost to you. We use selected government registered environmental disposal companies to dispose of the old casing.

Fitting

A locking wheel nut key is a specific tool to ensure the security of your car tyres and rims. Often only one of the wheel nuts per tyre is a locking wheel nut. In order for Utyre to be able to continue with the successful service we need the locking wheel nut key. It is often located with your spare tyre.

The legal limit for tyre tread  is 1.6mm across ¾ of the tread pattern. Your tyre should be replaced if any of the following defects are visible:
If the tread is less that 1.6mm.
If the tyre has any bald patches.
If the internal construction of the tyres is visible.
If bulges or bubbles appear anywhere on the sidewall of your tyre.
If the tyre is split.
If the tyre has extensive cracking or the rubber is perishing, (usually on older tyres.)
If the tyre is not the same size as the one on other side of the axle.

All of our Utyre vans are equipped with state-of-the-art tyre changing machines, Electronic tyre balancing machines and a compressor to inflate the tyres. All similar to the equipment you would expect to see in a traditional tyre depot – but with Utyre the tyre depot comes to you.

Yes we can. Our Utyre technicians are capable of fitting tyres with a profile as low as 25. Our vans are also equipped with low entry jacks, which easily glide under the skirts of any sports car.

Utyre technicians are able to fit motorbike tyres in specific areas only, please call 021 427 9003 to find out if we cover your area.

Very little space is required. We are able to fit your tyres in small driveways or open car parks. In an emergency, even in a multi-story car park.

Our service includes free fitting. Only in exceptional cases do we just deliver. This assists in eliminating credit card fraud. If you need delivery only please call us on 021 427 9003.

We dispose of your old tyre, using carefully selected tyre disposal companies. The old tyres are sent to remould manufacturers or used in road construction, as fuel in power stations or even sometimes used for sea defences. At Utyre the protection of the environment is a major concern and we dispose of your used tyres in the most ecologically friendly way possible.

Balancing

Each mobile unit is fitted with a sophisticated electronic balancing machine, capable of balancing 10″ to 21″ diameter wheels.

We use the correct weights for your car. All weights are made of zinc which is safer than lead from an environmental point of view. For steel wheels we use uncoated weights. Alloy wheels are balanced using coated or stick-on weights, which are either clipped on the wheel rim or stuck to the inside of the wheel. High performance wheels usually require stick-on weights which are not visible from the outside, ensuring your wheels always look their best.

Punctures

Yes we can. All the Utyre mobile fitting vans are equipped with puncture repair facilities.

Most probably, yes. But there are SABS Standard guidelines that we have to adhere to. All our vans carry a BSAU 159 Standards Gauge. If the puncture is in the shoulder or side-wall of the tyre it cannot be repaired but if this is the case our tyre technician will show you.

The charge for repairing a puncture is R220.00 inc VAT.

Tyre Pressure

The “Check Tyre” symbol is usually displayed if one of the tyres on your vehicle has low air pressure.

First, visually check all your tyres to see if any of them look ‘flat’.
If any of your tyres look flat, you must inflate them to the proper pressure before driving, or fit your spare wheel if you have one. Many new cars don’t have a spare wheel, If you don’t have a pump to inflate your tyres yourself, you may need to call a mobile service such as Utyre to attend and inspect your tyre(s) to see if the puncture can be safely repaired.
It is very important not to drive on a tyre that is flat as this will damage the tyre. Driving on a flat tyre for even a very short distance will make a puncture repair impossible and require you to buy a new tyre. Make sure you pump up the tyre before you drive on it.
If none of your tyres look flat, there may still be a tyre that has low air pressure. Check the air pressure in all of your tyres as soon as possible and inflate them to the recommended air pressure

The correct air pressure to inflate your tyres is always written in the owners’ handbook for your vehicle. It is also often printed on a sticker which is either under the petrol cap, or stuck to the edge of the driver’s door or the door frame. There will often be different pressures given for:
– Front and back wheels
– Different tyre sizes
– Vehicle loading (number of passengers / amount of luggage)
Please make sure you choose the correct pressure, if in doubt call the manufacturer or Utyre for advice.

If you have had a tyre changed or had a puncture repaired and the ‘Check Tyre Pressure’ message or symbol is still showing, it may need to be reset.
The reset procedure varies for different vehicles, it is best to check the owners’ handbook for the exact reset procedure for your vehicle, but it can often be performed in the following ways:
Some vehicles reset automatically after about 15 miles of driving.
Some vehicles in particular early BMW Minis have a button under the handbrake which is pressed while the ignition is switched on and held down until the indicator goes away.
Some vehicles are reset by entering the menu through the trip computer or the satnav and navigating to the ‘Tyre Pressure Indicator Reset’ or a similarly named option.
It is good practice to check and inflate all four tyres to the recommended pressures before performing the reset procedure. The reset procedure often memorises the current tyre pressures, and if any of them are low, you risk memorising an incorrect pressure for other wheels on the vehicle.

If you have reset the ‘Check Tyre Pressure’ indicator and it has come back on, it is important to check the air pressure inside all four tyres. It is possible that any of the other tyres on the vehicle has a fault and may need inspecting. Please check the air pressure and inflate the tyres as necessary and arrange for any tyre losing air pressure to be inspected by Utyre.

Batteries

We supply and fit only new batteries, which have a 3-year guarantee.

The price quoted on our website includes free fitting and environmental disposal of your old battery.

Miscellaneous

We do not provide a breakdown or rescue service, accordingly we are unable to change tyres at the roadside on main roads. However we will always try to assist if we can.

An invoice will be processed at our Breakwater Lodge head office and handed over to you by our technician after the completion of the job.. Our mobile tyre technician will ask you to sign an Utyre job sheet  and indemnity form on-site; a copy of which will be given to you as proof of delivery and fitting.