Privacy Policy

We are committed to protecting your privacy online.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately, therefore, this policy explains how we collect information about you, what we do with it and what controls you have.

Who we are?
The website is owned by Utyre (Pty) Ltd and the Data Controller is the Data Protection Officer who may be contacted at the address below. The Data Controller is responsible for and controls the processing of your personal data. Please contact us at customerservice@utyres.co.za

Personal data we may collect about you
We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as: your name, address, user name and password, date of birth, e-mail address, telephone and mobile phone numbers, payment card information, where you heard about us, IP address and correspondence between us. It is important to note that any card payment information is not held by Utyre (Pty) Ltd.
When making a payment, you are moved from our site on to our payment provider’s site, therefore all your personal and card details are stored with them. Utyre.co.za do not have access to your personal banking details at any point.
We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

E-Mail marketing
If you sign up to our newsletter, we may use your e-mail address to send you information about our products and services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. You may at any stage ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking on the unsubscribe button in the email or by emailing your request to customerservice@utyres.co.za
Furthermore, your personal data will be used to:
– Administer your account with us;
– Verify and carry out financial transactions in relation to payments you make online;
– Audit the downloading of data from our website;
– Improve the layout and/or content of the pages of our website and customize them for users;
– Identify visitors to our website;
– Carry out research on our users’ demographics and tracking of sales data

Monitoring
We may also monitor who accesses our website, for example, we may automatically collect access information about you such as: the type of internet browser you use; the website from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server.
Such information enables us to assess and build a profile of our users. We use this information to improve the layout and/or content of the pages of our website and customise them for users.

Use of cookies and similar technologies
A cookie is a small text file that is stored on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so that we can keep it as up to date, relevant and error-free as possible.

Disclosure of your personal data
We will not disclose your personal data to third parties other than:
– to other companies within our group;
– our Franchise Owners;
– if we sell our business to a third party;
– to our carefully selected partners for the purposes of communicating with you about our offers or products that we think may be of interest to you.

Fraud Prevention
We may look at the information that we get from making identity checks and other information in our customer records in order to protect our customers and us from fraud. Information may also be used in any case where we are required to do so by law or if we believe that such action is necessary to prevent cyber-crime or to protect the website or the rights, property or personal safety of any person.
We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Security
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
We will use technical and organisational measures to safeguard your personal data:
– Access to your account is controlled by password and username which are unique to you;
– We store your personal data on secure servers;
– Payment details are encrypted using SSL technology
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. We will use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.
It is advisable to close your browser when you have finished your user session to help ensure that others do not access your personal information if you use a shared computer or a computer in a public place.

Your Rights
If you are concerned about your data, you have the right, to request access to the personal data which we may hold about you.

Our contact details
We welcome your feedback and questions. You can contact us by e-mail at customerservice@utyres.co.za, phone on 021 427 9003 or write to us using address Utyre, Solution Space, Breakwater Campus, 8 Portswood Road, Green point.